Syncrude Profile

Chapter 7

The Syncrude Operation

Syncrude is one of the largest operators in Canada’s oil sands industry, with a 50-year history of responsible operations and ongoing innovation.

Based in Fort McMurray, Alberta, Syncrude operates technologically-advanced oil sands mines, extraction and upgrading facilities, as well as utilities plants. A large research and development facility in Edmonton supports operations and has pioneered many of the technologies used today in the industry. Current production capacity is 350,000 barrels per day of high quality light, sweet crude oil, and cumulative production now exceeds 2.6 billion barrels.

The Syncrude Project is a Joint Venture undertaking among Canadian Oil Sands Partnership #1 (36.74%), Imperial Oil Resources (25%), Mocal Energy Limited (5%), Murphy Oil Company Ltd. (5%), Nexen Oil Sands Partnership (7.23%), Sinopec Oil Sands Partnership (9.03%), and Suncor Energy Ventures Partnership (12%).

Syncrude’s sustainability report is a comprehensive discussion of the environmental, social and economic impacts of Syncrude’s business activities. The report is published on a biennial cycle, with the 2014 edition providing only material and data updates from 2013. As an update, the report was not reviewed against the Global Reporting Initiative (GRI) G3.1 Guidelines Standard Disclosures. The index for the 2013 report can be found here. More information about Syncrude and access to past reports can also be found at the end of the Corporate Information chapter, or on our website at www.syncrude.ca.

Proposed Site

Surveys and core sample drilling help us to gain better understanding of the oil sands resource on undeveloped leases, its quality and distance from the surface. Environmental assessments are also completed to provide a complete picture of local ecosystems, vegetation and geographical features to inform future reclamation. The oil sands found on Syncrude’s leases are accessed via mining operations. Syncrude does not operate in situ facilities.

Stakeholder and Customer Consultation

Syncrude consults with a wide range of interested groups and individuals about our plans. The input and expectations of stakeholders are integral to the decisions we make today and how we plan for the future. Furthermore, Syncrude and its owners work continuously to understand present and future requirements for refinery customers that process our Syncrude Crude Oil blend. These requirements are influenced by regulators and by end-use customers.

Research and Development

Science and technology provide the keys to unlocking the potential of the oil sands resource and improving our performance. In this area, Syncrude leads the way with one of the few dedicated corporate R&D programs in the oil sands industry. We are among the top 20 corporate R&D spenders in Canada, investing $107 million in 2014 alone in the pursuit of new and better ways. In addition, we currently hold over 150 active Canadian and U.S. patents. About 100 scientists and technologists work at our Research and Development Centre in Edmonton, and many more are engaged in research at a fundamental level through their work at universities and research institutes.

Purchase of Goods and Services

Syncrude helps sustain local and regional economies through the purchase of goods and services. In 2014, non-energy procurement amounted to about $7.4 billion. Governments also benefit through Syncrude’s payment of taxes and royalties – $1.2 billion in 2014.

Construction and Operations

Whether it’s fabrication, new construction or ongoing maintenance activities, we directly and indirectly employ many thousands of people across the country. In fact, Syncrude is one of the largest employers of Aboriginal people in Canada. Syncrude is seen as an employer of choice in the region, with 82 per cent of new hires from the local area. Syncrude has also been recognized as one of Alberta’s best workplaces.

Utilities

Utilities produce steam, electricity and air, and treat the water, required to run plant operations. Syncrude is a net exporter to the Alberta power grid, producing more electricity than it uses.

Mining

Shovels and trucks remove muskeg, overburden and earth overlying the oil sands at Syncrude’s Mildred Lake and Aurora sites. This material is put aside for reclamation activities. Shovels and trucks mine the oil sand, which is mixed with warm water to create a slurry that is pumped by pipeline to our extraction facilities.

Extraction

The slurry is fed into separation vessels, where the bitumen floats to the surface as froth. This froth is diluted with naphtha and fed into centrifuges, which spin out water and solids. Finally, the naphtha is removed, leaving clean bitumen, which is piped to our upgrading operation.

Upgrading

The cleaned bitumen goes into one of Syncrude’s three fluid cokers or a hydrocracker, where it is thermally cracked into hydrocarbon gases, naphtha and gas oils. The hydrocarbon gases are treated for use as refinery fuel. The naphtha and gas oils are further treated and blended into high quality light, sweet crude oil.

Delivery of Crude Oil

Syncrude Crude Oil becomes the property of the Joint Venture owners upon being shipped from our site. The oil is transported by pipelines to refineries throughout North America, where it is turned into gasoline and diesel fuels, jet fuels and chemical feedstocks. Syncrude is not responsible for marketing our product.

Mine Completion and Land Formation

After mining is complete, work starts to reclaim the land. Overburden, sand and/or tailings fill up former mines. Geotechnical engineers guide the design of the landscape while placement of muskeg, peat and organic matter from the forest floor are transferred from future mine areas.

Reclamation

Vegetation specialists manage native plants, shrubs and trees to recreate diverse boreal forest ecosystems. About a quarter of our footprint has either been fully reclaimed or is undergoing reclamation. Over seven million tree and shrub seedlings have been planted in these areas. Syncrude is the first oil sands operator to receive government certification for reclaimed land. Certification was received in 2008 for a 104-hectare area known as Gateway Hill, which was planted in the early 1980s.

Syncrude Oil Sands Leases

The long life and high quality resource base of Syncrude’s oil sands leases provide our Joint Venture participants with a sound platform for continued sustainable operations and future growth. All of Syncrude’s leases can be mined and are among the best in the Athabasca deposit for quality of ore, low stripping ratios, and low total volume-to-bitumen in place, all of which enhance the economics of the Syncrude project. Syncrude uses the Dean & Stark extraction quality assurance method to test core samples and provide an accurate picture of the oil contained within its leases. Our operations are not located on, or adjacent to, any protected area, park or nature reserve.

Key Performance Indicators

Biodiversity

Wildlife Incidents

 
2010 2011 2012 2013 2014
Number of Incidents
Avian1
2010 2011 2012 2013 2014
488 12 24 47 128
Other Animal2
2009 2010 2011 2012 2013
16 12 7 9 11

1 Includes all bird and waterfowl mortalities related to oiling. Incidents are reported to Alberta Environment and Parks. An additional 23 mortalities were related to vehicle collision, natural or unknown causes.

2 Includes all animal mortalities, exclusive of birds and waterfowl, regardless of cause, including those in which the cause was natural, due to predation or unknown.

Air Quality

Air Emissions

 
2010 2011 2012 2013 2014
Ozone-depleting substances 1
(kg of CFC11 equivalent/year)
2010 2011 2012 2013 2014
1,316 1,653 1,332 0 0
Sulphur dioxide
(thousand tonnes/year)
2010 2011 2012 2013 2014
72.77 64.73 72.97 63.13 25.43
Sulphur dioxide emission intensity
(kg/m3 production)
2010 2011 2012 2013 2014
4.22 3.84 4.34 4.02 1.67
Sulphur dioxide emission intensity
(tonnes/thousand barrels production)
2010 2011 2012 2013 2014
0.67 0.61 0.69 0.64 0.27
Nitrogen oxides
(thousand tonnes/year)
2010 2011 2012 2013 2014
30.85 30.65 27.67 26.11 26.73
Nitrogen oxides emission intensity
(kg/m3 production)
2010 2011 2012 2013 2014
1.79 1.82 1.66 1.67 1.75
Nitrogen oxides emission intensity
(tonnes/thousand barrels production)
2010 2011 2012 2013 2014
0.28 0.29 0.26 0.26 0.28
Volatile organic compounds (VOCs)1
(thousand tonnes/year)
2010 2011 2012 2013 2014
13.77 12.41 12.41 28.21 29.01
VOC emission intensity1
(kg/m3 production)
2010 2011 2012 2013 2014
0.80 0.74 0.74 1.80 1.90
VOC emission intensity1
(tonnes/thousand barrels production)
2010 2011 2012 2013 2014
0.13 0.12 0.12 0.29 0.30
PM - Total particulate matter
(tonnes/year)
2010 2011 2012 2013 2014
16,408 15,796 13,929 14,052 18,067
PM10 - Particulate matter <= 10 microns
(tonnes/year)
2010 2011 2012 2013 2014
5,829 5,270 4,868 5,124 6,633
PM2.5 - Particulate matter <= 2.5 microns
(tonnes/year)
2010 2011 2012 2013 2014
1,191 971 972 1,096 1,391
Sour gas diverting
(tonnes/day SO2)
2010 2011 2012 2013 2014
0.4 0.9 0.7 0.7 1.11
Flaring (emergency and non-emergency)
(million standard m3)
2010 2011 2012 2013 2014
148.2 133.4 136.4 177.3 222.8
Flaring Intensity (emergency and non-emergency)
(m3/m3 production)
2010 2011 2012 2013 2014
8.60 7.90 8.12 11.29 14.66

1 Syncrude reports annually to the National Pollutant Release Inventory. A comprehensive annual breakdown of substances reported, including VOCs, can be found at http://www.ec.gc.ca/inrp-npri/ and typing “Syncrude” in the Facility Name search field.

Key Air Indicators

 
2010 2011 2012 2013 2014 2015
target
Diverter stack usage
(hours/year)
2010 2011 2012 2013 2014 2015
56.28 118.09 90.79 97.70 268.70 < 100
Sour gas flaring
(tonnes/day SO2)
2010 2011 2012 2013 2014 2015
2.3 3.8 3.9 7.4 8.23 < 5
Main stack sulphur dioxide
(hours greater than 16.4 tonnes per hour)
2010 2011 2012 2013 2014 2015
2 0 0 1 0 0
Main stack sulphur dioxide
(90-day rolling average >245 tonnes)
2010 2011 2012 2013 2014 2015
0 0 0 0 0 0
Main stack nitrogen oxides
(# of hours > 1.5 tonnes per hour)
2010 2011 2012 2013 2014 2015
0 0 0 0 0 0
Main stack opacity
(# hours > 40)
2010 2011 2012 2013 2014 2015
5 9 4 21 656 < 5
Ambient air exceedences H2S hourly
(#)
2010 2011 2012 2013 2014 2015
0 13 14 1 11 0
Ambient air exceedences H2S 24-hour period
(#)
2010 2011 2012 2013 2014 2015
0 4 2 0 1 0
Ambient air exceedences SO2 hourly
(#)
2010 2011 2012 2013 2014 2015
0 0 0 0 0 0
Ambient air exceedences SO2 24-hour period
(#)
2010 2011 2012 2013 2014 2015
0 0 0 0 0 0
Odour incidents
(# attributed to Syncrude)
2010 2011 2012 2013 2014 2015
0 2 3 6 3 0

Climate Change

Energy Use & Greenhouse Gas Emissions

 
2010 2011 2012 2013 2014
Energy Use
Total energy consumption
(billion BTUs)
2010 2011 2012 2013 2015
136,623 136,647 133,926 131,213 131,902
Energy intensity
(million BTUs per barrel)
2010 2011 2012 2013 2014
1.26 1.27 1.28 1.31 1.39
Energy intensity reduction
(% as compared to 1990)
2010 2011 2012 2013 2014
7.2 6.6 6.3 4.8 1.0
EROEI
(Energy Returned on Energy Invested – ratio of million BTUs of crude oil product per million BTUs of energy consumed)
2010 2011 2012 2013 2014
4.4 4.4 4.4 4.3 4.0
Greenhouse Gas Emissions
GHGs - millions of tonnes
(as per Environment Canada quantification guidelines) 1,4
2010 2011 2012 2013 2014
12.72 12.87 12.37 12.46 11.90
GHGs - millions of tonnes
(as per Specified Gas Emitters Regulation) 2,3,4
2010 2011 2012 2013 2014
11.09 11.24 10.67 10.91 10.37
GHGs - tonnes CO2e per barrel produced 2,3,4
2010 2011 2012 2013 2014
0.10 0.11 0.10 0.11 0.11
GHGs - tonnes CO2e per cubic metre produced 2,3,4
2010 2011 2012 2013 2014
0.64 0.67 0.63 0.68 0.68

1 As reported to Environment Canada. Emission calculations for the purpose of provincial and federal regulatory reporting will differ, as certain sources of emissions are excluded.

2 CO2 equivalent emissions reported include all Syncrude sources (net of industrial process, biomass, and waste and wastewater emissions) as reported to the Government of Alberta under the Specified Gas Emitters Regulation (SGER).

3 Syncrude’s GHG emission estimates were verified by Conestoga-Rovers & Associates to satisfy the ‘Third party Review’ required by the SGER.

4 Syncrude is a large producer of electricity and is a net exporter to the Alberta grid. Syncrude exported 210,000 Megawatt hours of electricity in 2014. Emissions from electrical power generation are included in the Syncrude total and are part of the intensity calculated on a per-barrel produced basis.

Land Reclamation

Land Use

 
2010 2011 2012 2013 2014
Cleared
(cumulative hectares)
2010 2011 2012 2013 2014
3,072 2,597 3,719 3,526 3,876
Disturbed: land used for mine or plant purposes
(hectares)
2010 2011 2012 2013 2014
16,954 18,287 19,155 19,552 19,984
Total active footprint – mine and plant site footprint
(hectares)
2010 2011 2012 2013 2014
25,265 25,858 27,861 28,120 28,951
Reclamation material moved
(million tonnes)
2010 2011 2012 2013 2014
41 40 37 27 17
Soils placed – land available for revegetation
(hectares) 1
2010 2011 2012 2013 2014
1,216 1,202 1,086 1,075 1,047
Temporary reclamation
(cumulative hectares) 1
2010 2011 2012 2013 2014
422 690 690 668 632
Permanent land reclaimed
(hectares per year) 1
2010 2011 2012 2013 2014
130 200 330 103 62 (target)
81 (actual)
Permanent land reclaimed
(cumulative hectares) 1,2,3
2010 2011 2012 2013 2014
3,572 3,186 3,316 3,403 3,516
Trees and shrubs planted
(# per year)
2010 2011 2012 2013 2014
250,000 356,000 954,000 305,000 157,000
Trees and shrubs planted
(millions, cumulative)
2010 2011 2012 2013 2014
5.5 5.9 6.9 7.2 7.4

1In 2010, the Government of Alberta established a new definition for “permanent reclamation.” For an area to be considered reclaimed, it must be revegetated in accordance with government-approved plans. Syncrude’s prior definition of a reclaimed area was land that, at a minimum, had been shaped, formed, capped with soil and ready for revegetation. This change resulted in the reclassification of land previously reported by Syncrude in our reclamation numbers. We have amended our data to ensure consistency with government reports.

2Includes land certified by the Alberta Government.

3Numbers include the addition of all newly reclaimed areas, as well as any reclamation losses due to redisturbance that may occur. Every effort is made to minimize disturbance of permanently reclaimed areas; however, by progressively reclaiming, we may reclaim areas that are later required for operations or other reclamation activities, such as soil stockpiling.

Note: Syncrude conducts quality assurance checks of reclamation data in support of the Alberta Government geospatial database submission requirement. This process involves survey and investigation to verify field conditions, interpretation of air photos and satellite imagery to adjust boundaries, and analysis of historic data and classification. This work can result in adjustments to previously reported information. Numbers reflect land classification status as of December 31st, 2014, as reported to the Government of Alberta.

Tailings Management

Tailings Management Performance

 
2010 2011 2012 2013 2014
Mildred Lake
Fines capture, annual
(thousand tonnes)
2010 2011 2012 2013 2014
1,388 3,115 1,932 3,605 5,391
Fines capture, annual*
(%)
2010 2011 2012 2013 2014
15.7 18.8 12.3 25.7 47.8
Fines capture, cumulative
(thousand tonnes)
2010 2011 2012 2013 2014
1,388 4,503 6,435 10,040 15,431
Aurora North
Fines capture, annual
(thousand tonnes)
2010 2011 2012 2013 2014
0 0 0 0 4,058
Fines capture, annual*
(%)
2010 2011 2012 2013 2014
0.0 0.0 0.0 0.0 25.0
Fines capture, cumulative
(thousand tonnes)
2010 2011 2012 2013 2014
0 0 0 0 4,058

* Note: There are currently several differences in the way oil sands operators measure fines and therefore the percentage of fines which must be captured. Our methods, which yield higher fines values, are reflected in the numbers reported in this table. Work is underway through Canada’s Oil Sands Innovation Alliance (COSIA) to standardize measurement procedures.

Water Management

Water Use

 
2010 2011 2012 2013 2014
Fresh water withdrawal
(million m3)
2010 2011 2012 2013 2014
34.1 38.5 39.6 37.2 38.8
Fresh water use intensity
(barrel water/barrel production SCO)
2010 2011 2012 2013 2014
1.97 2.28 2.35 2.37 2.55
Fresh water use intensity
(barrel water/barrel bitumen)
2010 2011 2012 2013 2014
1.70 1.93 2.03 2.09 2.18
Water returned to the Athabasca River - treated sanitary
(million m3)
2010 2011 2012 2013 2014
0.32 0.32 0.31 0.27 0.30
Water returned to the Athabasca River - other
(million m3)
2010 2011 2012 2013 2014
10.5 7.9 4.8 5.9 6.5
Process water recycled
(millions m3)
2010 2011 2012 2013 2014
278 270 242 259 218
Process water recycled
(% of total water used)
2010 2011 2012 2013 2014
89 88 86 87 85
Water discharge quality exceedences (treated sanitary)
(# of incidents)
2010 2011 2012 2013 2014
0 0 0 0 0
Water discharge quality exceedences (industrial process)
(# of incidents)
2010 2011 2012 2013 2014
0 0 0 0 0
Reportable spills to natural water bodies
(m3)
2010 2011 2012 2013 2014
0 0 0 0 0

Note: Fresh water withdrawal and use reported here is for production use only. The Sandhill Fen watershed research project diverted 0.002 Mm3 of fresh water in 2014 from the Athabasca River. Under regulatory approval, an additional 6.56 Mm3 was diverted from Beaver Creek Reservoir for the Base Mine Lake project.

Waste Management

Waste Management

 
2010 2011 2012 2013 2014
Non Hazardous Waste Recycled or Reused
Solid (tonnes)1
2010 2011 2012 2013 2014
28,913 28,157 19,268 20,035 15,803
Non Hazardous Waste Recycled or Reused
Liquid (m3)2
2010 2011 2012 2013 2014
4,280 2,858 1,700 1,917 4,378
Non Hazardous Waste On Site Disposal
(tonnes)
2010 2011 2012 2013 2014
41,218 17,807 38,329 25,176 13,336
Non Hazardous Waste Off Site Disposal
(tonnes)
2010 2011 2012 2013 2014
3 15 3 29 99
Solid Hazardous or Potentially Hazardous Materials Sent for Offsite Recycling
(tonnes)
2010 2011 2012 2013 2014
4,009 5,551 593 2,790 2,864
Solid Hazardous or Potentially Hazardous Materials Sent for Offsite Treatment or Destruction
(tonnes)
2010 2011 2012 2013 2014
2 98 102 382 3,391
Liquid Hazardous or Potentially Hazardous Material Sent for Offsite Treatment or Destruction
(m3)
2010 2011 2012 2013 2014
1 1 1 <1 31
Sanitary Non-Hazardous Disposal – Onsite
(tonnes)
2010 2011 2012 2013 2014
1,027 720 16 0 0
Sanitary Non-Hazardous Disposal – Off-site
(tonnes) 3
2010 2011 2012 2013 2014
874 1,098 2,603 2,603 3,060

1 Includes recycled materials such as catalyst, scrap metal, tires, conveyor belting batteries aerosols, oil/fuel filters, oily rags, refrigerant, plastic and metal drums, electronic waste, fluorescent tubes, kitchen grease, paper/cardboard/newsprint, beverage containers and printer cartridges.

2 Includes used oil and used solvents.

3 In August of 2010, Syncrude began sending most of the sanitary waste generated at Syncrude to the Regional Municipality of Wood Buffalo’s landfill.

Aboriginal Relations

Aboriginal Workforce

 
2010 2011 2012 2013 2014
Number of Employees
2010 2011 2012 2013 2014
484 492 474 467 464
Percentage of permanent workforce
2010 2011 2012 2013 2014
8.4 8.6 9.1 8.8 8.9

Aboriginal Business

 
2010 2011 2012 2013 2014
$ billions cumulative
2010 2011 2012 2013 2014
1.57 1.72 1.87 2.05 2.28
$ millions annually
2010 2011 2012 2013 2014
148 145 147 186 228

Community and Stakeholder Relations

Corporate Donations

 
2010 2011 2012 2013 2014
$ millions
2010 2011 2012 2013 2014
5.0 5.0 6.0 6.6 6.0

Includes donations made under the Community Investment Program, Aboriginal Community Investment Program, sponsorships and gifts-in-kind.

People

Workforce by the Numbers

 
2010 2011 2012 2013 2014
Total permanent workforce
2010 2011 2012 2013 2014
5,689 5,515 5,083 5,188 5,121
% under age 20
2010 2011 2012 2013 2014
0.1 0.1 0.0 0.1 0.1
% age 20-24
2010 2011 2012 2013 2014
6.9 5.2 4.7 2.3 2.8
% age 25-29
2010 2011 2012 2013 2014
14.2 14.3 14.2 12.9 13.4
% age 30-34
2010 2011 2012 2013 2014
14.1 14.5 15.1 14.9 14.8
% age 35-39
2010 2011 2012 2013 2014
12.1 11.8 12.1 13.7 13.6
% age 40-44
2010 2011 2012 2013 2014
12.0 12.4 13.0 12.5 12.4
% age 45-49
2010 2011 2012 2013 2014
13.7 14.0 14.4 13.1 13.2
% age 50-54
2010 2011 2012 2013 2014
15.2 14.8 15.7 15.3 15.4
% age 55-59
2010 2011 2012 2013 2014
9.0 10.9 8.4 10.9 10.3
% over age 60
2010 2011 2012 2013 2014
2.6 2.1 2.5 4.3 4.0
Trades and operators
2010 2011 2012 2013 2014
3,132 3,094 2,827 2,848 2,827
Administrative, professional and technical
2010 2011 2012 2013 2014
2,557 2,421 2,256 2,340 2,294
Temporary and casual
2010 2011 2012 2013 2014
102 145 133 156 127
Employees covered by collective bargaining agreements (%)
2010 2011 2012 2013 2014
0 0 0 0 0
New permanent employees – all categories
All categories
2010 2011 2012 2013 2014
569 234 326 508 138
Trades and operators
2010 2011 2012 2013 2014
395 172 189 331 95
Administrative, professional and technical
2010 2011 2012 2013 2014
174 62 137 177 43
New employees - diversity
Aboriginal
2010 2011 2012 2013 2014
59 36 32 32 16
Female
2010 2011 2012 2013 2014
111 45 88 113 28
Recruiting effectiveness
New hire acceptance rate (% of offers)
2010 2011 2012 2013 2014
88 89 94 82 91
Local hires (% of all new hires)
2010 2011 2012 2013 2014
72 71 76 74 82
Job applications received (#)
2010 2011 2012 2013 2014
44,343 25,452 57,899 55,598 29,572

1 Fewer applications in 2011 and 2014 reflect a reduced number of job postings during those years.

Scholarships, Bursaries and Endowments

 
2010 2011 2012 2013 2014
Annual scholarships, bursaries and endowments ($)
2010 2011 2012 2013 2014
1,054,800 940,415 1,033,200 971,964 814,329
Numbers of employee student scholarships
2010 2011 2012 2013 2014
461 516 558 553 461
Number of tuition refunds to Syncrude employees
2010 2011 2012 2013 2014
84 144 130 106 129

Human Resources Scorecard

 
2010 2011 2012 2013 2014
Employee Productivity
Thousand barrels of crude oil per employee
2010 2011 2012 2013 2014
18,815 19,174 20,628 18,785 18,391
Average employee service (in years)
2010 2011 2012 2013 2014
9.2 9.6 9.5 9.5 8.9
Female
2010 2011 2012 2013 2014
7.9 8.6 8.5 8.5 8.2
Aboriginal
2010 2011 2012 2013 2014
9.6 10.2 10.2 10.8 10.7
Leadership Development
% leaders completed training
2010 2011 2012 2013 2014
57 60 59 62 66
% leaders completed diversity training
2010 2011 2012 2013 2014
64 69 61 67 69
% leaders completed harassment and discrimination awareness training
2010 2011 2012 2013 2014
64 73 65 78 77
Diversity
Aboriginal representation 1:
Number of Employees
2010 2011 2012 2013 2014
484 492 474 452 451
% of permanent Syncrude workforce
2010 2011 2012 2013 2014
8.4 8.6 9.1 8.7 8.9
% of new hires
2010 2011 2012 2013 2014
10.4 15.4 9.8 6.3 11.6
Aboriginal leaders (% of permanent Syncrude leaders)
2010 2011 2012 2013 2014
5.8 5.5 6.0 6.2 5.8
Female representation:
Number of Employees
2010 2011 2012 2013 2014
1,011 950 958 988 958
% of permanent Syncrude workforce
2010 2011 2012 2013 2014
18.9 18.6 18.8 19.0 18.7
% of new hires
2010 2011 2012 2013 2014
19.5 19.2 27.0 22.2 20.3
Female leaders (% of permanent Syncrude leaders)
2010 2011 2012 2013 2014
10.6 11.8 12.7 11.6 12.3
Attrition (% of Syncrude workforce)
All employees, including retirements
2010 2011 2012 2013 2014
8.0 5.5 14.2 7.5 4.0
Employee initiated termination
2010 2011 2012 2013 2014
4.0 2.6 7.4 4.7 2.0
Company initiated termination
2010 2011 2012 2013 2014
1.2 0.9 0.8 0.7 0.9
Retirements
2010 2011 2012 2013 2014
2.7 1.9 5.8 2.0 1.0
Aboriginal
2010 2011 2012 2013 2014
10.2 5.6 10.4 8.2 6.0
Female
2010 2011 2012 2013 2014
10.1 6.5 12.7 8.3 28.5
Trades and operators
2010 2011 2012 2013 2014
6.9 4.9 12.1 8.5 45.8
Administrative, professional and technical
2010 2011 2012 2013 2014
9.4 6.3 16.1 6.8 54.2
Ratio of standard entry level wage to minimum wage 2
2010 2011 2012 2013 2014
3.6 3.5 3.5 3.6 4.0
Employee & Family Assistance Program (EFAP) utilization
# of clients as % of Syncrude workforce
2010 2011 2012 2013 2014
16.7 18.5 16.3 16.8 19.7
Training
% hours in training per employee/per annum
2010 2011 2012 2013 2014
1.1 1.0 0.8 0.8 2.1
Employee recognition
# of recognitions to employees 3
2010 2011 2012 2013 2014
5,912 6,415 5,081 6,519 5,457
Ethics
Anonymous submissions to EthicsPoint
2010 2011 2012 2013 2014
16 13 11 15 18

1 Self-declaration only; Syncrude does not mandate employees to disclose cultural or minority status.

2 Based on basic wage for entry level trades/operators position and Alberta hourly minimum wage of each reporting year.

3 Includes service and safety awards.

4 In 2014, 18 calls were received by EthicsPoint, of which one led to a confirmed breach of corporate ethics.

Safety and Health

Safety and Health

 
2010 2011 2012 2013 2014
Employee lost-time incident (LTI) rate1
2010 2011 2012 2013 2014
0.09 0.07 0.02 0.02 0.09
Contractor lost-time incident (LTI) rate1
2010 2011 2012 2013 2014
0.04 0.09 0.05 0.05 0.05
Combined employee and contractor lost-time incident (LTI) rate1
2010 2011 2012 2013 2014
0.06 0.08 0.04 0.04 0.06
Employee lost-time injuries (#)
2010 2011 2012 2013 2014
5 4 1 1 5
Contractor lost-time injuries (#)
2010 2011 2012 2013 2014
4 8 6 7 6
Combined employee and contractor lost-time injuries (#)
2010 2011 2012 2013 2014
9 12 7 8 11
Employee total recordable incident (TRI) rate1
2010 2011 2012 2013 2014
0.36 0.83 0.66 0.71 0.56
Contractor total recordable incident (TRI) rate1
2010 2011 2012 2013 2014
0.47 0.70 0.80 0.71 0.62
Combined employee and contractor total recordable incident (TRI) rate1
2010 2011 2012 2013 2014
0.43 0.75 0.76 0.71 0.60
Employee recordable injuries (#)
2010 2011 2012 2013 2014
21 48 36 38 30
Contractor recordable injuries (#)
2010 2011 2012 2013 2009
43 66 97 103 81
Combined employee and contractor recordable injuries (#)
2010 2011 2012 2013 2014
64 114 133 141 111
Syncrude injury severity rate
2010 2011 2012 2013 2014
6.54 7.55 0.60 2.25 4.60
Contractor injury severity rate
2009 2010 2011 2012 2013
4.18 11.92 2.52 5.45 2.44
Syncrude and contractor injury severity rate
2010 2011 2012 2013 2014
5.09 10.26 1.92 4.59 3.07
Injury-free performance – maximum hours between LTIs (millions of hours)
2010 2011 2012 2013 2014
13.1 10.9 5.9 10.2 10.7
Employee health – new long-term disability (LTD) cases (#)
2010 2011 2012 2013 2014
22 32 28 29 21
Employee and contractor health – health centre visits (#)
2010 2011 2012 2013 2014
15,025 16,088 14,049 14,262 13,349
Employee fatalities (#)
2010 2011 2012 2013 2009
0 0 0 0 0
Contractor fatalities (#)
2010 2011 2012 2013 2014
1 0 0 1 0
On-site responses by emergency services (#)
2010 2011 2012 2013 2014
2,095 1,986 1,487 2,032 1,698
Off-site responses by emergency services (#)
2010 2011 2012 2013 2014
72 68 82 68 96
SH&E professionals on staff (#)
2010 2011 2012 2013 2014
107 97 118 122 104
Workforce represented in formal joint management-worker H&S committees (i.e. safe operating committees)2 (%)
2010 2011 2012 2013 2014
100 100 100 100 100
Health and safety convictions (#)
2010 2011 2012 2013 2014
0 1 0 0 1
On-site workforce3 (#)
2010 2011 2012 2013 2014
14,963 15,178 16,830 18,923 17,532
Workforce hours (millions)
2010 2011 2012 2013 2014
29.9 30.4 35.3 39.7 37.0

1 Syncrude changed its illness and injury classification and reporting system effective January 1st, 2011. Occupational illnesses are now included in the Total Recordable Incident Rate (TRIR) and the Lost-Time Incident Rate (LTIR).

2 Safe Operating Committees are a requirement of the Operations Integrity Management System; official tracking of participation began in 2011.

3 Full-time equivalent.

Definitions:

A lost-time incident is an injury/illness that requires medical attention and results in the worker being absent from work beyond the day of the injury/illness; lost-time incident statistics include all lost time injuries/illnesses and fatalities.

Total recordable incident rate includes all injuries/illnesses requiring medical attention, involving work restrictions, or that resulted in a worker being absent from work (recordable injury/illness statistics include all non-first aid injuries/illnesses); it is expressed as injuries/illness per 200,000 work hours.

Injury severity is the average rate of lost workdays per lost-time injury/illness; only lost-time injuries/illness have days lost.

Finance, Operations and Resource Management

Operations Summary

 
2010 2011 2012 2013 2014
Crude oil production1
Millions of barrels per year
2010 2011 2012 2013 2014
107.0 105.2 104.9 97.5 94.2
Thousands of barrels per day
2010 2011 2012 2013 2014
293 288 286 267 258
Millions of cubic metres per year
2010 2011 2012 2013 2014
17.01 16.70 16.70 15.50 14.98
Realized SCO selling price
($ per barrel)4
2010 2011 2012 2013 2014
80.53 101.20 91.90 99.55 99.24
Average West Texas Intermediate ($ per barrel)4
2010 2011 2012 2013 2014
79.61 95.11 94.15 98.05 92.91
Total operating costs2
Millions of dollars
2010 2011 2012 2013 2014
4,040.2 4,344.4 4,428.7 4,379.8 4,845.9
$ per barrel of production
2010 2011 2012 2013 2014
37.74 41.28 42.24 44.94 51.55
Expenditures and revenue
Capital expenditures3
(millions of dollars)
2010 2011 2012 2013 2014
1,376.7 1,477.4 2,501.7 3,232.6 2,036.6
Research and development expenditures (millions of dollars)
2010 2011 2012 2013 2014
74.0 92.0 158.2 192.0 107.4
Revenues4 (millions of dollars)
2010 2011 2012 2013 2014
8,655 10,708 9,706 9,703 9,306
Retained earnings5
2010 2011 2012 2013 2014
Operations
Bitumen produced
(million barrels)
2010 2011 2012 2013 2014
126.3 125.2 121.2 117.8 111.9
Bitumen produced
(million cubic metres)
2010 2011 2012 2013 2014
20.1 19.9 19.3 18.7 17.8
Bitumen recovery (%)
2010 2011 2012 2013 2014
90.7 91.7 91.6 91.0 91.2
Upgrading yield (%)
2010 2011 2012 2013 2014
85.8 85.7 86.3 85.2 84.9
Spills6 (cubic metres)
2010 2011 2012 2013 2014
0 0 0 0 0
Environmental compliance incidents7
2010 2011 2012 2013 2014
5 4 17 28 12
Environmental fines ($ millions)
2010 2011 2012 2013 2014
3.2 0 08 0 0
Environmental protection orders (#)
2010 2011 2012 2013 2014
0 0 0 0 0

1 Production is Syncrude crude oil shipped.

2 Operating costs are costs related to the mining of oil sands, the extraction and upgrading of bitumen into Syncrude Crude Oil (SCO), and maintenance of facilities; they also include administration costs, start-up costs, research, and purchased energy, but do not include development expenses. There is no generally accepting accounting definition as to what constitutes “Operating Costs.”

3 Capital expenditures includes development expense related to sustaining capital and growth capital projects. The accounting treatment of certain costs may vary significantly between different producers; some producers may elect to capitalize or defer and amortize certain expenditures that are recorded as an expense by other producers, and may segment “Corporate” costs.

4 Production of Syncrude Crude Oil (SCO) becomes the property of Syncrude’s Joint Venture owners at point of departure from the Syncrude plant. As the operator, Syncrude does not collect revenue from the sale of crude oil or other products. Selling price and revenue reported here reflects only that of Canadian Oil Sands Limited, a 36.74 per cent owner, grossed up for 100 per cent Syncrude, and is solely meant to provide an indication of performance.

5 Syncrude’s annual operating and capital expenditures are funded pro-rata by Syncrude’s Joint Venture owners.

6 Numbers have been restated to reflect only those spills or leaks of hydrocarbons, chemicals, waste water and/or recycle water which were not fully captured nor directed into approved containment or disposal. Releases are reported to the Alberta Energy Regulator (AER) and Alberta Environment and Parks (AEP). During the reporting period, no spills occurred off-lease or into the surrounding environment. In 2014, 150 m3 of clean surface runoff water was discharged into a ditch that connects to a local creek. This water had not come into contact with oil sand or process affected water, and we are confident the release did not enter the creek. A water sample was taken and results were within approved regulated limits.

7 An Environmental Compliance Incident is a failure, equipment bypass, or upset, that results in a numerical limit exceedence or operating without a control device (or a malfunctioning control device) as identified in Syncrude’s Alberta Environmental Protection and Enhancement Act (EPEA) Operating Approval. Control devices not in service or malfunctioning were added to this metric in 2012. Data prior to 2012 includes only those incidents of limit exceedences.

8 In 2012, an administrative penalty of $5,000 was paid to the Government of Alberta for failure to sufficiently report the release of emissions due to an isolated on-site sour water leak in July 2010.

Note: These figures may differ from those reported by any of the Joint Venture participants due to differences in reporting conventions and methodology.

Economic Contribution by Category

($ millions)

 
2009 2010 2011 2012 2013
Royalties, payroll & municipal taxes
2010 2011 2012 2013 2014
1,204 1,269 853 1,064 1,204
Purchased energy1
2010 2011 2012 2013 2014
458 528 339 392 560
Employees (salaries and benefits)
2010 2011 2012 2013 2014
843 907 866 849 702
Goods and services
2010 2011 2012 2013 2014
3,924 4,191 5,510 6,289 5,503
Total
2010 2011 2012 2013 2014
6,430 6,895 7,568 8,594 7,969

1 Includes expenditures related to purchased bitumen.

Due to rounding, some figures may not add up to the calculated total.